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SWIPEKANA SUPPORT

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We’re here to help you get back to your Japanese practice.

SWIPEKANA SUPPORT

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Send us a question about your account, lessons, sound, or purchases.

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Kana walking beneath the red gates in Kyoto
A note for the support team.

QUICK HELP

A few useful answers.

Progress and accounts

You can learn and review as a guest. Guest progress stays on your device and can be lost if you remove the app or its data. Add a verified email account in SwipeKana to back up eligible progress and use it after signing in on another device.

Apple purchases

Manage or cancel a subscription in iPhone Settings → your name → Subscriptions → SwipeKana Pro. To restore a purchase, open SwipeKana Profile and choose Restore purchases. Deleting the app or your SwipeKana account does not cancel an Apple subscription. For refunds, use Apple’s refund page.

Add the daily widget

Touch and hold an empty area of your iPhone Home Screen, tap Edit, then Add Widget. Search for SwipeKana, choose a size, tap Add Widget, and finish with Done. iOS refreshes the daily word on its own schedule.

Sound settings

In SwipeKana Profile, open Sound & feedback. You can mute all sounds or switch card swipes, correct answers, try-again sounds, mastery sounds, and lesson-complete sounds on or off separately.

Questions about your data? Follow our account and data deletion instructions, or read the Privacy Policy and Terms.